Policy

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Personal Information

The Personal Information Protection Act and the Freedom of Information and Protection of Privacy Act, (the “Act”) govern the way private sector organizations collect, use, disclose and secure personal information, and applies to campuses (or students) in British Columbia, Ontario and Nova Scotia. Personal information means all information about an identifiable individual but does not include business contact information such as the name, position, business telephone, e-mail, and fax numbers of an individual.

Privacy Policy

At DEAC we are committed to respecting your right to privacy. We acknowledge the sensitivity of personal information which may be provided to us in the course of our business. We recognize our responsibility for ensuring the confidentiality and security of your personal information in our custody and control. Ensuring the accuracy of your personal information is our joint responsibility. We conduct our business in compliance with the terms of the Act. This Policy outlines in general terms the principles the Company applies in protecting the personal information of current, past and prospective students and customers that come within our custody or control.

Student/Customer Information

We collect student/customer personal information for the following purposes:

to provide education &training services;
to provide career counselling & program selection services;
to assist students in securing funding for education & training programs;
to facilitate student career placement opportunities;
to maintain financial & business records related to the provision of these services.

We limit the collection of personal information to that which is necessary for identified purposes and as permitted by law. Examples of personal information we may collect in order to provide these services to students or prospective students include: name, home address and telephone; identification verification numbers such as birth date, social insurance, driver’s license, etc; marital and family status; income sources; citizenship or immigration status; educational history; transcripts of marks; diplomas; attendance records; all video images; medical status where relevant to a course or placement; financial records relating to tuition payment, educational funding and student loans; employment history, post-graduation employment and references. We do not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law.

Security

We recognize DEA Canadian College’s obligation to protect personal information in our custody or control by means of security safeguards appropriate to the sensitivity of the information. These may include taking appropriate and reasonable steps on a technological, contractual, administrative or physical security basis to protect personal information against risks such as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction.

Retention

We retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected, or as required or permitted by law.

Accuracy, Access & Questions

We take steps to ensure that personal information is as accurate, complete and up-to-date as necessary for the purposes for which it is used. However, accuracy is a joint responsibility. Students and customers are encouraged to update their personal information as necessary. The Act permits individuals to access their personal information under our custody or control, and information on how their personal information is being used or disclosed by us, including the names of the individuals and organizations to who their personal information has been disclosed by us. We will respond to all such requests in compliance with the Act. The law permits individuals to request the correction to errors or omissions in their personal information in our custody or control. DEAC will respond to all such requests in compliance with the Act.

Contacting Us

If you have any questions regarding this Policy, or if you wish to request access to, or correction of, your personal information in our custody or control, please contact us at (604) 770-4659 or (778) 882-4087. If you have a concern with respect to our handling of your personal information, we invite you to contact our Managing Director in writing, setting out the reasons for your concern.

Tuition Refund Policy

If DEAC receives tuition from the student or a person on behalf of the student, the institution will refund the student or the person who paid on behalf of the student, the tuition that was paid in relation to the diploma program in which the student is enrolled if:

the institution receives a notice of withdrawal from the student

1- No later than seven days after the student signed the enrolment contract, and before the program start date.

100% tuition and all related fee, other than application fee. Related fees include administrative fees, application fees, and fees charged for textbooks or other course materials.

2- At least 30 days before the later of:

The program start date in the most recent Letter of Acceptance (international students)
The program start date in the enrolement contract.
- Instituition may retain up to 10% of the tuition, to a maximum of $1000.
- Institution must refund fees paid for course materials if not provided to the student.

3- More than seven days after the student and the instituition signed the enrolment contract, and Less than 30 days before the later of:

The program start date in the most recent Letter of Acceptance (international students)
The program start date in the enrolement contract.
- Instituition may retain up to 20% of tuition, to a maximum of $1300
- Instituition must refund fees paid for course materials if not provided to the student.
- The program start date in the most recent Letter of Acceptance (international students)

After program start date, instituition provides a notice of dismissal or receives a notice of withdrawal (applies to all students, except those enrolled in a program delivered solely by distance education, and in the program that doesn’t require approval)

After the program start date, and up to and including 10% of instruction hours have been provided.

Instituition may retain up to 30% of tuition.
Instituition must refund fees paid for course materials if not provided to the student.

After the program start date, and after more than 10% but before 30% of instruction hours have been provided.

Instituition may retain up to 50% of tuition.
Instituition must refund fees paid for course materials if not provided to the student.

Student does not attend program – “no show” ( applies to all students except those enrolled in a program delivered solely by distance education and in the program that doesn’t require approval)

Student does not attend the first 30% of the program.

Instituition may retain up to 50% of tuition.
Instituition must refund fees paid for course materials if not provided to the student.

Institution receives a refusal of a study permit (applies to international students requiring a study permit):

– Before 30% of instruction hours would have been provided, had the students started the program on the later of the following:

The program start date in the most recent Letter of Acceptance
The program start date in the enrolment contract

100% tution and all related fees, other than application fee.

-Student has not requested additional Letter of Acceptance

After the program start date, student withdraws or is dimissed (applies to students enrolled in a program delivered solely by distance education)

-Student completed up to 30% of the program.

Institution may retain up to 30% of tuition.
Institution must refund fees paid for course materials if not provided to the student.

-Student completes more than 30% but less than 50% of the program (based on evaluation provided to student).

Instituition may retain up to 50% of tuition.
Instituition must refund fees paid for course materials if not provided to the student.

The instituition must pay the tuition or fee refund within 30 days after receiving notice of withdrawal or refusal or study permit; providing a notice of dismissal, or the date on which the first 30% of the hours of instruction are provided (no-show).

Academic Standard Policy

It is expected that students will complete all examinations, assessments, and assignments as described in the Program Admission Requirements and Course Syllabus for the program of study. Below are the general Academic Standards applicable for all the programs offered at the Institute:

ATTENDANCE

1) Students must regularly attend classes at DEAC. See Course Syllabus for details.

2) If there are extenuating circumstances concerning a student’s absence, a student services specialist should be notified as soon as possible. It is the student’s own responsibility to stay current with the course material and course curriculum and to “catch up” on any missed classes regardless of the reason for absence. By way of example, skipping or missing a class where a test or an in-class assignment was announced will not excuse a student from that test or assignment.

3) Regular attendance is taken for each class and both absenteeism and lateness will be recorded. Students who have missed three or more consecutive days may be placed on the ‘Non-Attending List’ and may not be guaranteed a place in their previous class. Upon return to DEAC students on the ‘Non-Attending List’ will need to speak with a student services specialist prior to being allowed to attend further classes. While the Institute will seek to be consistent and reasonable in its approach to deciding what constitutes a valid reason for an absence, the Institute’s Director of Studies will have decision-making discretion in this process. The Institute will seek to balance the validity of the student’s excuse with the importance of the course material missed.

4) The Director of Studies remedies will be governed by the requirements of provincial governments and any other regulatory requirements, to which the Institute is bound, as well as the Institute’s Discipline Policy and best practices in the circumstances.

5) All vacation requests must be made in person, or online to a member of the student services team. Requests must be made with 4 weeks’ notice and be a minimum of two weeks in length. DEAC is not responsible for travel plans you make if your request is not approved. If you request a vacation with less than 4 weeks’ notice due to an unexpected situation, you will be required to pay a non-refundable administration fee of $100 and show proof of your situation. For example, if your parents are coming to visit and you intend to travel with them, we need to see a photocopy of their plane tickets.

6) Upon successful completion of the program of study, students will be issued a Certificate stating their name, graduation date, and DEAC language level upon graduation. This is contingent upon full payment of all tuition and fees (as applicable).

MAKE-UP TESTS, LATE ASSIGNMENTS

1) Make-up tests, in lieu of tests missed due to illness or other permissible circumstances are not offered at DEAC. However, any student who is unable to write a test at the scheduled time may speak to their regional ambassador or a member of the academic department to request a review of their academic history.

2) Students are expected to complete assigned work in the time allotted. Late assignments are NOT accepted unless arrangements have been made with an instructor or member of the academic department.

PLAGIARISM (SEE ALSO “DISCIPLINE POLICY”)

1) Plagiarism is the act of submitting work that is, in whole or in substantial part, someone else’s work, and representing it to be your own. Examples of plagiarism include, but are not limited to, the following:

(a) copying previously published work;

(b) copying another student’s work;

(c) reviewing materials or works from mailboxes, printers, faculty desks or other sources, and adopting those works as your own; and

(d) using paid or unpaid services or other people to complete one’s assignments.

2) Students are expected to acknowledge the sources of ideas and expressions they use in essays, reports, assignments, etc. Failure to do so constitutes plagiarism and is subject to academic penalty. Students who knowingly loan work to be copied, in whole or in part, by another student, for which a grade is assigned, are equally at fault in cases where plagiarism has occurred and may also be open to academic sanction.

CHEATING (SEE ALSO “DISCIPLINE POLICY”)

1) Cheating is defined as any deliberate attempt to obtain credit through the use of deceit or dishonest methods. Examples of such behaviour include, but are not limited to, the following:

(a) passing exam papers/solutions to another student;

(b) repeatedly looking at other students’ papers;

(d) submitting research reports in which no research took place; and

(e) writing answers on a desktop.

(f) collaboration where collaboration is expressly prohibited, whether or not that collaboration occurs online or otherwise (and despite the fact that collaboration will generally be encouraged by DEAC, in order to foster learning).

2) Cheating offences are subject to academic penalty.

ACADEMIC PENALTY (SEE ALSO “DISCIPLINE POLICY”)

1) Academic penalties often begin with the awarding of a zero on the assignment/project/test for the first offence and a notification, in writing, of the offence. This notification is copied to the instructor and relevant staff members and is kept in the student’s file. A subsequent offence may result in removal from the course and the possibility of complete dismissal/expulsion from the program.

Dismissal/Expulsion (See also “Discipline Policy”)

1) Without limitation, a student may be dismissed/expelled from a program after review by the Director of Studies for one of the following reasons:

(a) failing or not completing all core courses (determined by program) in which the student is registered;

(b) failing any core course three (3) or more times;

2) The Institute will seek to apply its policy of graduated discipline consistently, and in accordance with its “Discipline Policy”. A student is considered to have withdrawn from his/her program of study if the student:

(a) has advised the Institute that he/she has withdrawn from the program by completing the Institute’s Withdrawal and Transfer Form; and/or

(b) has not complied with the Institute’s Academic Standards Policy and/or has not attended for four consecutive weeks for any reason, including absences for reason of sickness, accident, leave of absence, etc.

GRADING DISAGREEMENTS

1) Where a student disagrees with a grade received or any decision resulting from application of the rules, policies, and regulations referenced in this Contract in its entirety, the student shall discuss the matter with Director of Studies in an attempt to resolve the problem.

2) Both individual and/or group complaints should be handled as outlined above. Most complaints are resolved informally with the instructor or faculty member responsible for grading that student/group of students. Faculty members endeavour to be open and fair in dealing with students’ concerns, thus students are encouraged to speak with the faculty member(s) involved in the matter.

3) Students have five (5) business days from the day they receive the grades to request a re-assessment of a grade.

APPEALS

1) A student who feels there have been extenuating circumstances that adversely affected his/her academic outcome/progress may appeal, in writing, to a member of the academic department. A student who is dissatisfied with the decision of first instance may appeal to the Institute’s Director of Studies. Please refer to the Level Progression Chart in the course syllabus.

2) Students have five (5) business days from the day they receive a decision that affects their academic progress to request an appeal on the outcome of the decision. Student Complaint Procedure Policy will apply.

CERTIFICATES

Certificate of Achievement

A Certificate of Achievement is provided upon completion of a program.

Certificate of Achievement for Specialty Classes

A Certificate of Achievement is provided to students who have completed all of the requirements for the TOEFL, IELTS, University Pathways, and Business English programs. For more information on the University Pathways requirements and certificates of completion, please contact a member of the academic department.

Transcript of Academic Record

Upon request, a Transcript of Academic Record can be provided, which states you studied/are studying at DEAC. Details of a student’s academic results and attendance can be added if requested. Please request this through a Student Services Specialist. Requests should be made at least 5 business days prior to needing this document.

Anti-bullying/Anti-harrassement/ Anti-discrimination Policy

SCOPE OF POLICY

1) Who is bound: The Institution has adopted this Anti-Bullying, Anti-Harassment, and Anti-Discrimination Policy to ensure ethical and respectful employment practices and treatment for all students of the Institution, as well as employees.

2) Objective: The objective of this policy is to create a climate of understanding and mutual respect where each person feels a part of the Institution’s community.

3) Zero tolerance: The Institution will have a zero-tolerance policy for harassment or bullying. The Institution will not tolerate, ignore, or condone any form of discrimination or harassment and is committed to promoting appropriate standards of conduct at all times.

4) May result in dismissal/expulsion: All employees in the Institution’s family are responsible for respecting the dignity and rights of their co-workers and the students whom they educate. Students in turn are responsible for respecting the dignity and rights of their fellow students. Bullying and harassment are serious forms of employee and student misconduct which may result in disciplinary action up to and including discharge of an employee, and which may result in suspension or dismissal/expulsion of a student or a denial of admission to any prospective student.

5) Harassment-free workplace: The Institution will take any and all reasonable steps available to ensure a harassment-free environment, including barring the harasser from its facilities, where appropriate, or discontinuing business with harassers, as the case may be.

APPLICATION OF POLICIES

1) Online bullying, harassment, and social media: Harassment and bullying will not be tolerated on or off campus to the extent that such conduct compromises a respectful and harassment-free environment at the Institution. For example, online (social media, e-mail, or otherwise) harassment or bullying by a student or Employee in our Institutional family will not be tolerated – and will be treated as if it occurred on campus.

2) Enumerated grounds: Without limitation, the following prohibited grounds of discrimination and any combination of these grounds will specifically not be tolerated, apart and aside from any harassment or bullying issue:

a) Race;
b) Citizenship;
c) Sexual Orientation;
d) Ancestry;
e) Creed;
f) Age;
g) Place of Origin;
h) Sex (including pregnancy);
i) Marital Status;
j) Colour;
k) Gender;
l) Family Status;
m) Ethnic Origin;
n) Disability.

3) Right to contract equally: Every person having legal capacity has a right to contract on equal terms without discrimination based on those items enumerated in paragraph 2 above.

4) Equal treatment in employment: Every person has a right to equal treatment with respect to employment without discrimination or harassment based on those items enumerated in paragraph 2 above.

5) “Bullying” standards may be adopted which go beyond any legislation that is in place or which has been introduced as draft legislation, in order to determine whether instances of “bullying” (which may fall short of or be different from “harassment”) have occurred.

6) Obligation to Report: Staff and students must report any alleged form of discrimination, harassment, or bullying to a student services specialist, Campus Manager, , Instructor, or Director of Studies as soon as they become aware of an issue.

7) Discrimination: Discrimination, as used in this Policy, is any practice or behaviour, whether intentional or not, which has a negative impact on an individual or group because of personal characteristics or circumstances unrelated to the person’s abilities or the employment or service issue in question (e.g., disability, sex, race, sexual orientation). Discrimination may arise as a result of direct differential treatment, or it may result from the unequal effect of treating individuals and groups in the same way. Either way, if the effect of the behaviour on the individual is to withhold or limit full, equal, and meaningful access to goods, services, facilities, employment, housing accommodation or contracts available to other members of society, it is discrimination.

8) Duty to accommodate: This refers to the legal obligation of an organization to take steps to eliminate disadvantage caused by systemic, attitudinal, or physical barriers that unfairly exclude individuals or groups protected under the applicable Human Rights legislation and any regulations thereto. It also includes an obligation to meet the special needs of individuals and groups protected by any such regulation and legislation unless meeting such needs would create undue hardship.

9) Definitions:

a) “Bullying”: means the severe or repeated use by one or more pupils of a written, verbal, electronic or other form of expression, a physical act or gesture or any combination of them if it is directed at another person if it has the effect of or is reasonably intended to have the effect of:
i) causing physical or emotional harm to another person or damage to another person’s property;
ii) placing another person in reasonable fear of harm to himself or herself or damage to his or her property;

iii) creating a hostile environment at the Institution for another person;

iv) infringing on the legal rights of another person at the Institution; or
v) materially and substantially disrupting the education process or the orderly operation of the Institution (“intimidation”).
b) “Employee”: For the purpose of this policy, the term employee includes full- time, part-time, temporary, probationary, and casual employees, co-op students, volunteers, job applicants, staff, contractors, and consultants working for the Institution;
c) “Student”: means student or prospective student of the International Language Academy of Canada;
d) “Equal Treatment”: Equal treatment is treatment that brings about an equality of results and that may, in some instances, require different treatment. For example, to give all employees equal treatment in entering a building, it may be necessary to provide a ramp or an elevator for an employee who requires the use of a wheelchair; and
e) “Harassment”: Means improper comment or conduct based on one or more of the prohibited grounds listed in applicable Human Rights legislation and regulations thereto, that a person knows or ought to know would be unwelcome, offensive, embarrassing, or hurtful.

10) Discipline: The Institution will investigate any and all allegations of harassment promptly, in accordance with the law, and free from reprisal.

11) Where to report: See the Director immediately if there are any questions or concerns about this policy

Discipline Policy

1) All students are expected to conduct themselves in a dignified and professional manner.

2) Students may be suspended or dismissed/expelled, depending on the severity and/or degree of their “Misconduct”: Misconduct is defined as, and without limitation:

a) conduct which disrupts or in any material respect compromises the Institute or any of its students, including the administration of the program (including but without limitation any act or threatened act of violence, failure to cooperate with an inclusion or accommodation policy of the Institution);
b) student performance bringing discredit on the professional, academic, or ethical standards of the institution;
c) academic failure;
d) poor attendance i.e., attendance which falls below any program approval requirements, or poor participation (without medical excuse that gives rise to the legal need for accommodation);
e) conduct which interferes with the legal rights of other students and/or the Institution, its staff, agents, or employees
f) repeated contravention of the Institute’s policies as set out in this Student Enrolment Contract and amended from time to time as the Institution deems necessary, or pursuant to applicable laws and/or regulations;
g) failure to pay required fees as set out in the student’s signed contract;
h) contravention of the performance requirements or other rules and/or guidelines as they may apply to the student; and
i) distribution of materials within the campus and to the Institute’s students that have not been approved by the Institute (such as brochures, 3rd party advertisements, promotional materials, political or religious materials, etc.)

3) Repeated failure to abide by Institute’s policies, which may be amended from time to time as the Institution deems necessary or pursuant to applicable laws and/or regulations, is grounds for dismissal/withdrawal. Note that contravention of some school’s policies may lead to immediate dismissal/expulsion from the program depending on the severity of the contravention (see paragraph 5 below).

4) The Institute may, at its sole discretion and consistent with applicable laws and/or regulations, consider a Suspension prior to the possible dismissal/expulsion of the student.

5) Certain types of serious misconduct will lead to the immediate dismissal/expulsion of the student on a “zero tolerance” basis. Such conduct includes, but without limitation,

a) the use of alcohol or drugs;
b) violent and/or threatening behavior toward another student, employee, faculty member, or visitor on or off campus;
c) dishonesty by the student relating to academic testing or credentials, or any dishonesty going to the academic integrity of the Institution.

6) Harassment or Discrimination – DEAC does not condone harassment or discrimination of any student, staff, employees, or agents. Students who engage in harassing or discrimination are subject to immediate suspension pending investigation. Any student deemed by the DEAC investigators as having engaged in harassing or discriminatory activities contrary to any applicable laws and regulations may be subjected to immediate dismissal/expulsion.

7) Students who damage, steal and misuse property may be expelled and will be required to make restitution to replace or fully repair the property.

8) Fee refunds will be governed by the provisions of this policy and applicable laws and/or regulations as prescribed. However, where DEAC has no legal requirement/obligation to refund tuition or any portion of a student’s tuition to any student who has been expelled (or suspended, where the suspension is long enough such that the student has lost a significant amount of time or opportunity that would otherwise have been spent in course study), DEAC will have no obligation to refund tuition or any part of that student’s tuition.

9) A sanction of suspension or dismissal/expulsion may be recorded on a student’s academic record and transcript.

10) Notification: Students who are expelled for any reason will be notified in writing. The notification will describe the basis for dismissal/expulsion and the effective date.

11) Appeal procedure: Expelled students who dispute the facts of the dismissal/expulsion must file their appeal with the Institution within 5 days of the notification having been received by the student

12) DEAC may, at its sole discretion, determine that a restorative process is warranted in lieu of or in tandem with any of the above forms of discipline that it seeks to impose. A restorative process is one which emphasizes repairing the harm caused or revealed by unjust behavior through an inclusive or cooperative process.

Dispute Resolution Policy

This policy governs complaints from students respecting DEA Canadian College and any aspect of its operations.
A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
The process by which the student complaint will be handled is as follows:

Student complaints must be made in writing.
DEA Canadian College encourages an open dialogue between all students and school staff. These are the steps for handling complaints:
The student must provide the written complaint to the school’s manager, Daniele Sampaio, who is responsible for making determinations in respect of complaints. If the School Manager is absent or is named in a complaint, the student must provide the complaint to the school’s Director, Yalda Ahmadvand.
A complaint report must be filed in the student’s file the moment the written complaint is received and copied to the Director who will than file the written complaint report in the Student’s file for purpose of administrative record keeping.
If the complaint cannot meet with a resolve with the after two discussion sessions, the School Director will mediate the issue and decide on a second option for a solution that is acceptable to the student and the school within 14 working days. The cost will be split between DEA Canadian College and the student. The mediator must be impartial and mediation shall take place at the earliest date possible once a mediator has been identified.
DEA Canadian College must provide the reasons for the determination and the reconsideration (if any) to the student within 30 days after the date on which the student made the complaint.
The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.

School director: Yalda Ahmadvand

director@deacollege.ca

School Manager: Daniele Sampaio

admin@deacollege.ca

The student making the complaint may be represented by an agent or a lawyer.

Homestay Guideline

Family & Location

Canada is a multicultural country. Your homestay may be a family with a foreign background.
Average travel time from your homestay to DEAC is between 40 and 55 minutes by public transportation.
Your homestay may have several other students in the house.
Your bedroom will be located either in the basement or above ground. Please note that it is quite common in Canada to make use of the basement as a room.
Your homestay may have pets as Canada is quite pet friendly.
Canada supports a smoke-free environment. Therefore, most homestays strictly prohibit smoking inside/near the house. If you are a smoker, please inform DEAC prior to your arrival in Canada.

Meals

3 meals per day, 7 days per week.
Breakfast is often prepared by the student. Typical Canadian breakfast is cereal with milk or a toast with coffee or tea.
Lunch is a packed lunch prepared by the student or by the homestay.
Please ask your homestay who needs to prepare the lunch. Typical lunch is a sandwich with fruit.
Hot dinner is prepared by the homestay.
Dinner time is set by the homestay between 6:00 and 8:30 PM.
Example: The homestay can inform you that they have dinner sometime between 6:00 and 7:00 PM.
If you will be late for dinner, please advise your homestay. The homestay will keep your dinner until 9 PM.
If you would like to skip dinner, please also advise your homestay in advance.
There is no compensation for missed meals.
You are entitled to a sit-down dinner with the homestay about 4 times per week.
Snacks are not included in the meal plan. You are responsible of buying your own snacks.
The homestay can provide storage for your snacks.
You must eat in the dining/kitchen areas unless your homestay allows otherwise.
Cooking is not permitted unless the homestay allows you.
Special dietary restriction like: Halal Food, Kosher Food, Gluten Free, Organic Food, Lactose Intolerance will depend on availability and may be subject to an extra fee. In some cases, you may be asked to buy your own food items instead of paying an extra fee.

Internet & Phone

Internet is included in the homestay fee. Your reasonable use of the internet is required.
Reasonable use means no downloading or no streaming of large files, videos, and music. Please use the Internet at the homestay only for studying and communicating with your family and friends for a reasonable time.
If you need to use more, there are other internet options/plans available at a local cell phone company (e.g., Rogers, Telus, Bell). Plans would offer your own stick – either pay per use or an unlimited plan.
You are allowed to use the home phone, but please limit calls to about 5 minutes (local calls or incoming calls from overseas only).
You are not allowed to make long distance calls using the home line. Phone cards for long distant calls are available at stores.
Phone and Skype calls can only be used during reasonable times, such as 8:00 AM to 9:00 PM.

Keys

You will be given a house key (and fob in some cases). Please always lock the door.
It is your responsibility to replace keys and/or fobs if you lose them.
In Canada, your bedroom will not have a lock on it. Be careful of your valuables as DEAC and the homestay are not responsible for any loss or damage of your valuables.

Shower

Personal cleanliness is important. Please shower regularly.
Please limit your use to 1 shower a day of 10-15 minutes as the bathroom is most likely shared with other people in the house.
Please clean the bathroom when you are finished.
You may be responsible for cleaning the bathroom when the bathroom is only for the student(s).

Bedding and Laundry

The homestay will provide sheets, blankets, and a pillow. It is recommended to bring your own towel.
The use of the laundry is available once a week – 1 wash and 1 dryer. The homestay will provide detergent.
The homestay will give you specific times for laundry usage. For example, every Saturday and Sunday.

Others

Guests including overnight guests are not allowed in your homestay unless you receive permission from your homestay.
Damages, long distance charges, or excess internet charges caused by the student will be the student’s responsibility to pay.
It is advised not to leave money and valuables in your bedroom. Excess cash should either be put into your bank account or changed into travellers’ cheques.
DEAC must be informed about any allergies, food restrictions (e.g., no pork) and medical conditions in advance. Failure to do so may result in a homestay change or a disqualification for the Homestay Program.
Students in the Homestay Program must keep a good record of class attendance. Frequent absences without a legitimate reason may disqualify you from continuing the Homestay Program.

Payments

All payments for the homestay must be paid through DEAC’s homestay department only. You must not discuss payment with your homestay directly.
Payments must be made 2 weeks before the next 4-week period if you are extending your stay. If not, there is a chance that your room may be booked by another student.
If you would like to move out of your homestay, you must give DEAC minimum 2 weeks’ notice.
The first 4 weeks of the homestay is non-refundable.
4 extra nights or more in Homestay – full week fee applies.

Discipline Policy

1) All students are expected to conduct themselves in a dignified and professional manner.

2) Students may be suspended or dismissed/expelled, depending on the severity and/or degree of their “Misconduct”: Misconduct is defined as, and without limitation:

a) conduct which disrupts or in any material respect compromises the Institute or any of its students, including the administration of the program (including but without limitation any act or threatened act of violence, failure to cooperate with an inclusion or accommodation policy of the Institution);
b) student performance bringing discredit on the professional, academic, or ethical standards of the institution;
c) academic failure;
d) poor attendance i.e., attendance which falls below any program approval requirements, or poor participation (without medical excuse that gives rise to the legal need for accommodation);
e) conduct which interferes with the legal rights of other students and/or the Institution, its staff, agents, or employees
f) repeated contravention of the Institute’s policies as set out in this Student Enrolment Contract and amended from time to time as the Institution deems necessary, or pursuant to applicable laws and/or regulations;
g) failure to pay required fees as set out in the student’s signed contract;
h) contravention of the performance requirements or other rules and/or guidelines as they may apply to the student; and
i) distribution of materials within the campus and to the Institute’s students that have not been approved by the Institute (such as brochures, 3rd party advertisements, promotional materials, political or religious materials, etc.)

4) The Institute may, at its sole discretion and consistent with applicable laws and/or regulations, consider a Suspension prior to the possible dismissal/expulsion of the student.

5) Certain types of serious misconduct will lead to the immediate dismissal/expulsion of the student on a “zero tolerance” basis. Such conduct includes, but without limitation,

a) the use of alcohol or drugs;
b) violent and/or threatening behavior toward another student, employee, faculty member, or visitor on or off campus;
c) dishonesty by the student relating to academic testing or credentials, or any dishonesty going to the academic integrity of the Institution.

7) Students who damage, steal and misuse property may be expelled and will be required to make restitution to replace or fully repair the property.

9) A sanction of suspension or dismissal/expulsion may be recorded on a student’s academic record and transcript.

10) Notification: Students who are expelled for any reason will be notified in writing. The notification will describe the basis for dismissal/expulsion and the effective date.

Surveillance Policy

1) The institution (also referred to as “us”, or “we” under this Policy) has created this policy in order to demonstrate our commitment to privacy and the protection of your personal information, information pursuant to current privacy legislation. Please read this policy to understand how your personal information will be treated.

2) The institution collects information in several ways. Some personal information is gathered if you register with us. During registration, the institution may ask for personal information such as your name, email address, gender, zip/postal code, occupation, industry, and personal interests.

3) We may ask you for personal information outside of the context of registration, including (but not limited to) when you download a file (such as a .PDF file) from the institution; when you ask us to contact you; when you join our mailing list; and when you report a problem relating to the services we provided, or the courses offered. If you contact us, we may keep a record of that correspondence.

4) When prospective students, i.e., candidates provide us with information such as their name, mailing address, telephone number, and e-mail address, we use this contact information to send these candidates additional information about the institution and DEA Canadian College. A candidate’s contact information may also be used by us to contact him or her directly. Candidates may choose not to receive future mailings or other communications from the institution at any time by notifying the Program Director.

5) We will not retain or withhold an international Student’s passport, Study Permit, or similar document under any circumstances.

6) We will not sell or rent your personal information to third parties without obtaining your written informed consent. Generally, the institution does not sell or rent personal information in any event.

7) The institution’s website provides much information spanning many topics. While the institution attempts to provide accurate information to its site users, it provides no guarantees regarding the accuracy or reliability of this content. The institution’s website and/or any content on the internet relating to the institution, does not constitute a contract or promise from the institution to its site users, be they prospective students, students, or otherwise.

8) The institution website has security measures and safeguards in place to protect against the loss, misuse, and alteration of the information that is under our control at any given time. However, since no data transmission over the Internet is completely secure, we cannot ensure or warrant the security of any information you transmit to us or in relation to our online products or services, and you do so at your own risk. Once we receive your transmission, we make every attempt to ensure that it is kept secure with us. You must still be solely responsible for maintaining the secrecy of your passwords and/or any account information.

9) We may store and sometimes track information about you. We may do this in order to further automate our website or online forms, or to help us understand who may be interested in our programs.

10) Subject to any legislated exemptions which would permit us to disclose your personal information as is necessary, we will not disclose any of your personal information except when we have your informed consent. “Personal Information” is defined broadly by governing legislation as any information about an identifiable individual except the name, title, and business address or office telephone number of an employee of an organization.

11) Pursuant to allowable exemptions under current legislation, we may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the institution’s policy, violating any law of the province of Ontario/British Columbia, or Canada, or may be causing injury to or interference with (either intentionally or unintentionally) the institution’s rights or property, other students or faculty members, or anyone else who could be harmed by such activities. We may also disclose your personal information to a collection agency for the purposes of the lawful collection of a debt owed to us by you.

12) Our policy with respect to the use, collection, retention, and disclosure of all student records is governed by applicable privacy legislation as well as the relevant provisions of other applicable Acts and Regulations.

13) We make every attempt to periodically update our Privacy Policy such that it is in compliance with governing privacy legislation, and any regulations applicable thereto.

14) The institution also abides by any laws regarding Video Surveillance Policy. To summarize, to the extent that it uses or will seek to use video surveillance, the institution will

(a) ensure there is a justifiable business purpose for the surveillance;

(b) seek to avoid capturing the images of people not being targeted for some specific, legitimate purpose;

(d) to the extent possible, seek to notify students and other individuals about the use of cameras before those individuals enter the premises;

(e) subject to some legal justification to withhold and unless the data is destroyed, provide access to Individuals whose images are captured on videotape;

(f) data is destroyed within 14 days from the day of capture;

(g) ensure that video surveillance equipment and videotapes are secured and used for authorized purposes only;

(h) ensure that to the extent that recorded images are stored, that they are stored in a secure location with limited access;

(i) recorded images are managed by the IT Department.

15) The student releases the Institute and assigns permission to license and use all images and sound recordings in any media and for any purpose. The student agrees that the Institute has all rights to images and sound recordings for perpetuity. This agreement is irrevocable, worldwide and perpetual.

16) Should you have a question or concern about our Privacy and Video Surveillance Policy or our practices in this regard, please contact a Student Services Representative.

Procedure of earthquake safety

1) The Health and Safety Committee Chairperson ensures that adequate precautions are taken throughout each campus to ensure that injury due to falling or unstable items during an earthquake is limited.

2) The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members receive training in the school earthquake evacuation procedures.

3) The Health and Safety Committee Chairperson is responsible for preparing and posting emergency instructions and exit route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

4) In the event of an earthquake, all staff and students will take cover and remain under cover until the shaking stops.

5) If it is unsafe to remain in the building, the Health and Safety Committee member will advise all occupants to evacuate the building

6) The Health and Safety Committee member will act as a liaison between building management/security/rescue officials and students/employees during the emergency. If necessary, the Health and Safety Committee Chairperson will authorize school closure.

7) No student or employee will re-enter the campus unless the rescue officials have authorized re-entry.

Sexual Misconduct Policy

Sexual Violence and Misconduct Policy

DEAC is committed to providing its students with an environment free from sexual violence and treating anyone who reports incidents of sexual violence or misconduct with dignity and respect.

This Sexual Violence and Misconduct Policy defines sexual violence and misconduct, and outlines DEAC’s policies and procedures for training staff and students, as well as reporting and responding to complaints of sexual violence made by or involving its students.

Any person(s) accused of engaging in sexual violence or misconduct will be referred to as the “Respondent(s)” and the person(s) making the allegation as the “Complainant(s)”.

If this policy conflicts with the any other DEAC Policy, the Sexual Violence and Misconduct Policy prevails.

Definition of Sexual Violence and Misconduct

Sexual violence and misconduct means any sexual act or act targeting a person’s sexuality, gender identity or gender expression, whether the act is physical or psychological in nature, that is committed, threatened or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism, sexual exploitation and the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph and video.

Training, Reporting and Responding to Sexual Violence and Misconduct

A copy of the Sexual Violence and Misconduct Policy is included in every contract made between DEAC and its students. Furthermore, a copy of the Sexual Violence and Misconduct Policy is given to all DEAC teachers, staff, other employees as well as DEAC contractors, and training is provided regarding the policy and the processes of reporting, investigating, and responding to complaints of sexual violence.

The Sexual Violence and Misconduct Policy is available on the DEAC website and available to students, teachers, and staff at any time.

DEAC teachers, staff, and any other employees and contractors of DEAC will report incidents of or complaints of sexual violence or misconduct to their Campus Manager, or the Director upon becoming aware of them. Students who have been affected by sexual violence or misconduct who need information about support services should contact a student services representative, or the Director directly.

Subject to Section 4 below, to the extent it is possible, DEAC will attempt to keep all personal information of persons involved in the investigation confidential, except in those circumstances where it believes an individual is at imminent risk of self-harm, or of harming another, or there are reasonable grounds to believe that others on its campus or the broader community are at risk. This will be done by:

a) ensuring that all complaints/reports and information gathered as a result of the complaint/reports will be only available to those who need to know for purposes of investigation, implementing safety or other measures that may be required; and
b) ensuring that the documentation is kept in a separate file from that of the Complainant/student or the Respondent.

DEAC recognizes the right of the Complainant not to report an incident of or make a complaint about sexual violence/misconduct or not request an investigation, and not to participate in any investigation that may occur.

Notwithstanding, in certain circumstances, DEAC may be required by law or its internal policies to initiate an internal investigation and/or inform police without the complainant’s consent if it believes the safety of members of its campus or the broader community is at risk. In all cases, including the above, DEAC will appropriately accommodate the needs of any student affected by sexual violence or misconduct.

In this regard, DEAC will assist students who have experienced sexual violence to obtain counselling and medical care and provide them with information about sexual violence support services available in the community. Students are not required to file a formal complaint in order to access support services.

Investigating Reports of Sexual Violence and Misconduct

Under this Sexual Violence and Misconduct Policy, any student of DEAC may file a report of an incident or a complaint to a Student Services representative, or Director in writing.

Upon receipt of a report of an incident or a complaint of alleged sexual violence being made, the Student Services representative, or Director will respond promptly and:

a) determine whether an investigation should take place and if the Complainant wishes to participate in the investigation;
b) determine who should conduct the investigation with regard to the seriousness of the allegation and the parties involved;
c) determine whether the incident should be referred immediately to the police;

In such cases or where civil proceedings are commenced with respect to allegations of sexual violence or misconduct, DEAC may conduct its own independent investigation and make its own determination in accordance with its policies and procedures; and determine what interim measures ought to be put in place pending the investigation process such as removal of the Respondent or seeking alternate methods of providing course delivery.

Once an investigation is initiated, the following will occur:

1) the Complainant and the Respondent will be advised that they may ask another person to be present throughout the investigation;

2) the Complainant will be interviewed to ensure a complete understanding of the allegation and to gather additional information that may not have been included in the written complaint, such as the date and time of the incident, the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;

3) the Respondent will be interviewed and informed of the complaint, provided details of the allegations, and provided an opportunity to respond to the allegations, including providing any witnesses the Respondent feels are essential to the investigation;

4) any person involved or who has, or may have, knowledge of the incident and any identified witnesses will be interviewed;

5) reasonable updates to the Complainant and the Respondent about the status of the investigation will be provided; and

6) following the investigation, the Student Services representative, or Director will:

a) review all of the evidence collected during the investigation;
b) determine whether sexual violence occurred; and if so
c) determine what disciplinary action, if any, should be taken as set out in Section 5 below.
Disciplinary Measures

If it is determined by DEAC that the Respondent did engage in sexual violence or misconduct, immediate disciplinary or corrective action will be taken. This may include:

1) disciplinary action up to and including termination of employment of teachers or staff; or

2) expulsion/dismissal of a student; and /or

3) the placement of certain restrictions on the Respondent’s ability to access certain premises or facilities; and/or

4) any other actions that may be appropriate in the circumstances.

Appeal

Should the Complainant or the Respondent disagree with the decision resulting from the investigation, he or she may appeal the decision to the VP Operations within 5 business days by submitting a letter/email advising of the person’s intent to appeal the decision.

Making False Statements

It is a violation of the Sexual Violence and Misconduct Policy for anyone to knowingly make a false complaint of sexual violence or to provide false information about a complaint.

Individuals who violate the Sexual Violence and Misconduct Policy are subject to disciplinary and/or corrective action up to and including termination of employment of teachers or staff or expulsion of a student.

Reprisal

It is a violation of the Sexual Violence and Misconduct Policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided information related to a complaint, or otherwise been involved in the complaint investigation process.

Individuals who violate the Sexual Violence and Misconduct Policy are subject to disciplinary and/or corrective action, up to and including termination of employment of teachers or staff or expulsion of a student.

Review

DEAC shall ensure that student input is considered every time the Sexual Violence and Misconduct Policy is reviewed or changed. DEAC will review its Sexual Violence and Misconduct Policy at least once every 3 years and amend it where appropriate.

For a list of support services, centers and other resources on Ontario and British Columbia, please see Appendix I accompanying this policy available at https://deacollege.ca/policies/.

Resources in British Columbia

BC Crisis Lines

Help is available! We are here to listen, here to help – 24 hours a day, 7 days a week.

Language Service: Both of the 310-6789 and 1-800-SUICIDE phone lines are available in over 140 languages using a language service. Let us know which language you require, and we will try and provide an interpreter.

- Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
- Mental Health Support Line: 310-6789
- Vancouver Coastal Regional Distress Line: 604-872-3311
- Seniors Distress Line: 604-872-1234
- Online Chat Service for Youth: YouthInBC.com(Noon to 1am)
- Online Chat Service for Adults: CrisisCentreChat.ca(Noon to 1am)

VictimLink BC

Anyone who has been a victim of crime in British Columbia, their family members, and witnesses can use victim services. Even if you’re not sure if you have been a victim of crime, you can call VictimLink BC, a toll-free, confidential, multilingual telephone service available across B.C. and Yukon 24 hours a day, 7 days a week at 1-800-563-0808.

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