Hospitality Operation Certificate

Join The Hospitality Operation Certificate

Canada’s fast-growing tourism and hospitality industry have given rise to an increase in employment opportunities in these fields. Hotels, accommodation and food and beverage services are all growth areas of this industry in Canada and around the world.

DEA Canadian College’s Hospitality Operation Certificate provides the training you need to enter this fast-paced industry. This program is offered in collaboration with the ‘American Hotel & Lodging Educational Institute”. Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging Educational Institute (AHLEI) certifies hospitality professionals in all facets of the hospitality, hotel and tourism industry.
The program covers The Lodging and Food Service Industry, Supervision in the Hospitality Industry, Managing Front Office Operations, Managing Housekeeping Operations, Managing Technology in the hospitality industry, Hospitality sales and marketing, Managing Service in Food and Beverage Operations, Hotel and Restaurant Accounting.

In addition to their Hospitality Operation Certificate, graduates of this program will be also certified in an American Hotel and Lodging Association (AHLA) Certificate.

Admission Requirements

At least 19 years of age. Evidence of IELTS 5.5 is required; the following equivalent tests are accepted instead of IELTS 5.5 (ie TOEFL IBT, TOEIC, CELPIP, Duolingo, Eiken, Cambridge, CEFR, and PTE.)

• IELTS (Academic) 5.5+
• TOEIC 605-780
• TOEIC iBT 46-59
• TOEFL PBT 310
• CELPIP 6
• Duolingo 85-90
• Eiken Pre-1 Cambridge FCE+ CEFR (ie tracktest) B2
• PTE 43-50
• DEA College test 6.0+

Learning Objectives

1. Define and demonstrate outstanding guest-service quality, server-guest relationships and ethics. 
2.  Develop an awareness of the various career opportunities and options within the hospitality industry. 
3. Demonstrate the skills and behaviors required during customer involvement to analyze, judge and act in ways that contribute to customer satisfaction.
4. Define and explain food production terms and principles, including food safety and sanitation practices, apply key principles in operating foodservice establishments, and evaluate and critique the effectiveness of such applications.
5. Evaluate, analyze and determine the application of service marketing theories and principles in promoting hospitality businesses.

Career Opportunities

Entry Level

• • Entry level position in Food and Beverage Operation
  • Food Service Counter Attendant
  • Front Desk
  • Event Organization assistant
  • Housekeeping 
  • Entry level position in Tour and Travel companies
  • Entry level position in Entertainment and Leisure
  • Food and Beverage/ Hospitality 
  • Financial Controller

Fees: